Main mission: Reporting to the Key Account department, he/she will manage customer operations (telephone exchanges, messaging, claims management, follow-up and implementation of corrective measures, taxation and invoicing of files, chartering,)
Activities :
- Communication and relationship with international dedicated customers and partners,
- Coordinate and build loyalty with the company’s key account customers by interfacing with management,
- Establish the reports with transmission to the customers,
- Receive customer needs and organize operations according to their specifications with a view to quality and profitability,
- Carry out the costing of: additional services, amendments to contracts,
- Prepare and participate in contract monitoring meetings (monthly, quarterly, annually),
- Collect and verify with the operators that the contractual commitments are respected (specifications, quality control, estimates, endorsements…),
- Supply and update customer files (contractual modifications, renewals, upgrades, transfers, etc.),
Profile:
- Sense of customer service and very good interpersonal skills,
- Rigorous, dynamic and autonomous,
- Resistance to the stress of the unexpected,
Skill:
- Minimum 2 years experience in a similar position,
- Foreign language: English required,
- Bac Pro Transport Operations/ BEP,
- Computer knowledge: Pack office,
Job type : Full time, permanent contract
