Bilingual Key Account Manager M/F

Date de publication :

10 Nov, 2022

Type de contrat :


Main mission: Reporting to the Key Account department, he/she will manage customer operations (telephone exchanges, messaging, claims management, follow-up and implementation of corrective measures, taxation and invoicing of files, chartering,)

Activities :

  • Communication and relationship with international dedicated customers and partners,
  • Coordinate and build loyalty with the company’s key account customers by interfacing with management,
  • Establish the reports with transmission to the customers,
  • Receive customer needs and organize operations according to their specifications with a view to quality and profitability,
  • Carry out the costing of: additional services, amendments to contracts,
  • Prepare and participate in contract monitoring meetings (monthly, quarterly, annually),
  • Collect and verify with the operators that the contractual commitments are respected (specifications, quality control, estimates, endorsements…),
  • Supply and update customer files (contractual modifications, renewals, upgrades, transfers, etc.),


  • Sense of customer service and very good interpersonal skills,
  • Rigorous, dynamic and autonomous,
  • Resistance to the stress of the unexpected,


  • Minimum 2 years experience in a similar position,
  • Foreign language: English required,
  • Bac Pro Transport Operations/ BEP,
  • Computer knowledge: Pack office,

Job type : Full time, permanent contract

Les + de notre entreprise

  • Une équipe RH solidaire et proactive
  • Une entreprise familiale
  • Un CSE actif offrant des avantages
  • Mutuelle avantageuse et sur-mesure
  • Location de véhicule à des prix très avantageux
  • Engagement RSE : Ecovadis
  • Des valeurs (bienveillance, accompagnement (formation), politique RH humaine, valorisation du travail, conditions de travail, mobilité etc.)
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